Reference

What play88 Privacy Policy Covers

Your account path, wallet records and lobby activity for Live Roulette, Mines and Rocket Crash sit under one Privacy Policy, so you can see what we collect before…

DANA receipt recordsOVO wallet logsGoPay request trailQRIS payment IDCookie choices
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play88 What play88 Privacy Policy Covers
CONTACT ROUTES

Three Ways To Reach Privacy Support

Privacy help should reach the team that can read account records without making you repeat sensitive details.

Live chat Use the chat bubble inside your account from 09:00 to 01:00 WIB. Ask for privacy help, then share your username and the last four characters of the related DANA, OVO, GoPay or QRIS receipt.
Email privacy desk Email [email protected] when you need a written record. Put 'Privacy request' in the subject, include your account phone number, and tell us whether you want access, correction, or deletion checked.
Device check On mobile web, go to Account, then Security, then Devices to check active sessions before contacting us. A screenshot of an unfamiliar login helps us compare time, IP range and device model.
DATA CONTROLS

Six Controls Behind Your Privacy Choices

Your privacy record is tied to specific account actions, not vague labels. We separate payment references, login evidence, cookie settings, game-session IDs and support messages so the right team can solve the…

Data we collect

We collect the details needed to run your account: username, phone or email, login time, device type, wallet receipt IDs and game-session records from rooms such as Live Roulette, Mines and Fishing God.

Payment records

DANA, OVO, GoPay and QRIS entries are stored as transaction references, not as a place to display your wallet balance. We use them to match deposits, withdrawals and support checks.

Cookie choices

Cookies keep your session active, remember language choices and help spot repeated failed logins. You can clear them in Chrome through Settings, Privacy and security, then Clear browsing data.

Access security

When a login looks unusual, we may ask for a code sent to your account phone or email. This step protects your account record before we discuss private wallet or session details.

Retention window

We keep account and transaction records only as long as needed for disputes, fraud checks, tax or legal duties, and wallet reconciliation. After that, records are removed or separated from your account.

Change requests

If your phone number, email or display name is wrong, contact us before making another wallet transfer. We verify the account owner, make the correction, and confirm when the privacy record is updated.

Seven Privacy Answers Before You Join

These answers cover the privacy questions we hear before you join and after your first wallet transfer. They focus on account data, device logs, payment references, cookies and correction requests. If your case involves a legal duty or an access rule, our answer may change because eligibility depends on local law. Use them to decide what to share with us before you open an account or send a privacy request.

We collect your username, phone or email, password hash, login time, device type and wallet references. If you open Live Roulette, Mines or Rocket Crash, we also record session IDs for account security and dispute checks.

We do not store your wallet balance. We store payment reference details such as transaction ID, amount, time and status. Your wallet balance stays with the payment provider; our record helps match account credits.

Send a message through live chat between 09:00 and 01:00 WIB or email [email protected]. We confirm account ownership first, then prepare the account data tied to your phone or email.

Yes. Contact us with the detail that needs correction and a matching account proof, such as a recent QRIS transaction ID. We check ownership before updating phone, email or display-name records.

You can ask us to delete data linked to your account. Some records may need to stay for fraud checks, wallet reconciliation or legal duties, and access to deletion depends on local law.

Cookies keep you logged in, remember your language choice and help detect repeated failed sign-ins. On Android Chrome, open Settings, Privacy and security, then Clear browsing data if you want to reset them.

Only staff assigned to account, wallet or privacy work should handle those messages. We ask you to avoid sending full wallet screenshots; transaction IDs and masked phone numbers are usually enough.

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